Quality Horse Accesorries

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Our Happy Customers!

"Brought two hatsilks off the website, was easy to purchase and was kept up to date with delivery, very good customer service"
Rated 5 out of 5
Briddie-Maie Theakston
"Bought some sets and highly recommend. quality is amazing quality, great customer service so helpful and friendly will definitely be using again thank you x"
Rated 5 out of 5
Vickie Winfield
"Absolutely fantastic service and super fast delivery I have one happy little with her new set for her pony highly recommend x"
Rated 5 out of 5
Kirstie Brack
REFUND/RETURN POLICY
We will exchange/refund customers if you make us aware within 14 days of receiving your goods that you want to cancel or goods are faulty. You then have another 14 days to return the goods in the condition they was sold in.(If these are not recieved within the 14 days items will be refused)
You will then receive a refund within 14 days of us receiving the goods back.
Buyer will have to cover postage cost unless wrong item recieved or faulty.

Refunds

We reserve the right to make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you, i.e., if the item is dirty or damaged and not fully resaleable. The percentage of the value withheld from the refund will be determined by us dependent upon the degree of damage or dirt. We will offer to return the item to you or withhold this value from the refund.

FAULTY ITEMS 

Item that are believed to be faulty will be tested and tried. If Items are found to be faulty upon inspection and can not be repaired a replacement will be sent.

International Shipping & Duties

For our international clientele, please be advised that orders shipped outside of the United Kingdom may be subject to customs duties, import taxes, and related fees upon arrival in the destination country. These charges are determined by local authorities and are beyond our control.

As such, all applicable customs fees, duties, and taxes remain the sole responsibility of the recipient. We kindly recommend consulting your local customs office for further guidance prior to placing your order.

By proceeding with a purchase, you acknowledge and accept responsibility for any such charges required to release your shipment.

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